I recently learned about a website called NoMoreRack.com. It sounds like a cool concept. Daily at noon EST they have a bunch of things you can buy at deeply discounted prices. I signed up for their emails and started checking out the deals. Last week I found something I wanted - a sheet set with a super-high count thread count for $29. I jumped on it and ordered the set. Later I looked at my confirmation email and noticed that I ordered the King instead of the Queen.
Okay, I thought. I can just send them a quick email to cancel the order. The next day I get an apology email saying that they cannot cancel a placed order. Really? If something hasn't shipped yet, then I should be able to cancel an order, but they do have fine print. They were within their rights according to their fine print continue my order, and I accept that. The problem occurred on the next day.
I get another email saying that "We are extremely disappointed to bring you some bad news, unfortunately our supplier was unable to deliver a product that you had ordered." I thought - well isn't that the luck! I looked in my PayPal account (how I originally paid) and no refund. Hmmm. I gave them a few days and then sent an email to the company wondering what happened to my money.
Just today I got a reply "We are sorry to hear that you would like to cancel your order but we can go ahead and cancel it for you. This refund was issued as a ready to use in store credit. You may use this credit on any future Nomorerack purchase." Cancel my order? Did I miss something? Did they even look into what actually happened? Now I am getting a little upset. Does a company have a right to admit they were wrong, cancel an order, and then keep your money for a future purchase option? I tell you, I have no desire to buy from this company. In each of my emails they state that customer service is a priority. However, holding onto my money for another purchase when they made an error is a bit on the shady side. All I want is my money deposited back into my account for an error that they made.
I have now contacted PayPal and asked them to look into the issue. I hate writing bad reviews, but I feel I have to let others know that NoMoreRack.com puts its profits ahead of its customers.